Returns, Refunds, Cancellations, and Exchanges Policy

 

Operated by: EZYPAYHUB E-COMMERCE PRIVATE LIMITED

 

At Urbangent, we aim to provide you with a smooth and satisfying shopping experience. If something isn’t right with your order, we’re here to help.

1. What We Will Do Together

 

Step 1: Raise a Request

 

  • If you’ve received a wrong, expired, or damaged product, please raise a return or replacement request within 7 days from the date of delivery.

  • For damaged or missing items, the request must be raised within 2 days of delivery.

How to Raise a Request:

Step 2: Review

 

We’ll take up to 2 working days to review your request.

Step 3: Pickup Arrangement

 

If approved, we will arrange for our courier partner to collect the product from your address.

Step 4: Self-Shipping (If Needed)

 

If reverse pickup is not available in your area, you may self-ship the product using a reliable courier service.

  • Courier charges will be reimbursed to your bank account or GentMode Wallet upon submission of a valid courier receipt.

Step 5: Replacement or Refund

 

  • Once we receive the returned product, it will undergo a quality check.

  • If the return is approved:

    • A replacement will be dispatched and delivered within 5-7 business days after quality check approval, subject to stock availability.

    • Or, a refund will be processed (details below).

2. Conditions for Return or Replacement

 

Returns or replacements are eligible only in the following cases:

  • Wrong product delivered

  • Expired product delivered

  • Damaged product (physical damage, tampering, or broken packaging)

  • Incomplete order (missing items)

3. Returns or Replacements Will Not Be Accepted If:

 

  • Product has been opened, used, or altered

  • Original packaging (mono cartons, tags, labels) is missing

  • Return/replacement request is raised after 7 days from delivery

  • Damaged or missing item is reported after 2 days from delivery

4. How Are Returns Processed?

 

  • Pickup is typically arranged within 5–7 business days after your request is approved.

  • Returned items undergo a quality inspection at our warehouse.

  • Upon approval, a refund is initiated or a replacement is delivered within 5-7 business days.

5. Order Cancellations

 

  • Orders can be cancelled via My Account > Order Details by clicking the “Cancel” button.

  • You must provide a reason for cancellation.

  • Orders can only be cancelled before they are marked “Ready to Ship.”

6. Refund Process

 

  • Prepaid Orders: Refund is credited to the original payment method within 7 business days.

  • Cash on Delivery Orders: Refund will be processed and credited to your bank account. Please share bank details via email.

Refund Timelines:

 

  • Cancelled Orders: Refunded within 7 business days.

  • Returned Items: Refunded after quality check, typically within 2 weeks from pickup.

7. Partial Order Returns

Yes, you may return individual items from your order, provided they meet the return eligibility criteria.

8. Contact Us

 

Email: support@urbangent.in

Call : +91 –7738074140

Website: www.urbangent.in

Address: Shop no – 202, IInd Floor, NISHA PRIDE JALANA ROAD, Aurangabad City, AUrangabad – 431001, Maharashtra